Return and Refund Policy

RETURNS

If you are not satisfied with your purchase and wish to return an item, please contact
Contact us by email at info@universalmcgregor.com, indicating the order number and the reason for your return. You can also do it by following the steps indicated through the following link: https://bigsupps.shipping-portal.com/rp/

If you decide to return an order, you will bear the shipping costs. Our customer service team will review the return request and send further instructions if the return is approved. Returned items must be in their original packaging, including any accessories, manuals and documentation. Returned items must be unused, in the same condition in which we sent them to you, and in their original packaging. If the condition of the product
sent back to us is not in acceptable condition, we reserve the
right not to return or exchange it. Products that have been personalized
They cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers,
incorrect products purchased and damaged products due to mishandling of products
customers. bigsupps.site reserves the right to refuse any
return.

WHAT DO I DO IF THE PRODUCT RECEIVED IS DAMAGED OR INCORRECT?
Please contact our customer service team via
email info@universalmcgregor.com to start the return process. Please,
includes the following information:
● Order Number
● Proof of Purchase
● Video or photo of the product to be returned (if applicable)
● Complete shipping address
● Telephone number

In some cases, you may be asked to include a video or photo of the
defective product as proof in order to refund or replace the product.

HOW LONG DOES THIS PROCESS TAKE?
Processing returns may take up to 14 business days from the
day we receive your return. We will send you an email to
confirm once your return has been processed. For the articles
returned, a full refund will be credited for the returned products.
non-defective items, the refund excludes all shipping costs and
handling.

WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If payment was made by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank if you have any questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, contact your bank or credit card company. It may take some time before the refund is credited to your account

HOW CAN I CHANGE OR CANCEL AN ORDER?
We allow you to modify the details of an order or cancel it within 12 hours
since purchase. To do this, send an email to our address info@universalmcgregor.com indicating your order number and your purpose, our service will be happy to help you.